What to do in case of losing items belonging to th passenger (e.g. purse, phone, wallet, clothes, etc.)?
Passengers should immediately inform the driver of the bus where the items were lost. If it is impossible because the driver, for example, departed, please contact Customer Service Office at phone no. 18 353 00 00, available Monday-Friday, 6:00 a.m. - 5:00 p.m., Saturday 7:00 a.m. -1:00 p.m., Sunday 12:00 p.m. - 6:00 p.m. and provide exact time of the run and date of losing the items. Please provide your own contact number. The sooner the passengers contact the Customer Service Office or bus driver the better are their chances of finding lost items.
Can I carry animals in the coach and under what terms and conditions? Do they require purchase of a separate ticket?
Passengers may (upon driver's consent) transport inside the vehicles small animals held in their hands, on their laps or in such a way that they do not obstruct the passage, expose other passengers' clothes to the risk of getting dirty, pose a threat to the traffic safety. Animals may not be placed on the spots intended for seating.
The traveller shall be obliged to put a muzzle on the transported dog and hold a valid vaccination register. Animal cannot occupy seats.
Transport of animals is free of charge.
In the case of runs with high number of passengers the driver shall have the right to refuse to transport animals.
Where should I carry my luggage and does it require a separate charge (bags, prams, bicycles)?
Passengers may (upon driver's consent) transport inside the vehicles a hand luggage if it is possible to fit it inside the vehicle in such a way that it does not obstruct the passage, expose other passengers' clothes to the risk of getting dirty, pose a threat to the traffic safety.
Hand luggage and luggage transported in the luggage hold as well as wheel chairs and prams (folded) are free of charge. Hand luggage may not be placed on the spots intended for seating.
The luggage placed in the luggage holds of the coach shall be handed over by the staff only on the end stops.
Is seats booking available?
We do not carry out seats reservation. It is possible to purchase on-line ticket in advance on our website or in cashier's desks at the stations as part of the so called pre-sale. This guarantees a seat in a given coach. Our tickets points of sale are as follows: Gorlice Bus Station, ul. Bardiowska 3, Małopolski Bus Station Nowy Sącz, ul. Dąbrowskiego 2, Małopolski Bus Station Kraków, ul. Bosacka 18, Tarnów Bus Station, ul. Dworcowa 1 and in other points of sale listed in the section Passenger's zone - Tickets points of sale.
Where can I buy one-way and monthly tickets?
One-way tickets are available at the counters in: GDA Gorlice ul. Bardiowska 3, MDA Kraków ul. Bosacka 18, MDA Nowy Sącz Pl. Dąbrowskiego 2, Voyager Customer Service Office in Tarnów at ul. Dworcowa 1 (in Bus Station building), travel agency Wehikuł Travel Brzesko, Reception desk at Uzdrowisko Biawena in Wysowa - Zdrój and in other points of sale listed in the section Passenger's zone - Tickets points of sale..
Monthly tickets are available at the counters in: GDA Gorlice ul. Bardiowska 3, Voyager Customer Service Office in Tarnów at ul. Dworcowa 1 (in Bus Station building), travel agency Wehikuł Travel Brzesko, Reception desk at Uzdrowisko Biawena in Wysowa - Zdrój, at the point of sale in Grybowa at ul. Topolowa 1, which is open for several days at the end of one month and beginning of another.
What discounts are accepted by Voyager?
Voyager company accepts all statutory and commercial discounts: schoolchild/student under 26 / senior over 65. Senior discount over
65 years is applicable on the routes: Kraków - Nowy Sącz, Kraków - Gorlice, Kraków - Tarnów, Kraków - Wysowa Zdrój, Nowy Sącz - Zakopane, Gorlice - Zakopane, Gorlice - Krynica - Kołobrzeg .
Where can I file complaints and claims?
Complaints will be accepted in writing to the address of Customer Service Office, i.e. ul. Bardiowska 3, 38-300 Gorlice or in electronic form to e-mail address:firstname.lastname@example.org.The carrier undertakes to reply to the submissions within 30 working days.
Where can I submit my suggestions, new solutions?
The carrier accepts all suggestions in writing to the address of Customer Service Office, i.e. ul. Bardiowska 3, 38-300 Gorlice or in electronic form to e-mail address: email@example.com.
In what form do you provide the on-line ticket?
Tickets are available in the form of a text message or PDF file available for printing.
Should I have the printed ticket with me?
Yes If by the purchase you selected PDF ticket that is sent to the provided e-mail address, you should print it and have it with you for the time of the travel.
NO. If you chose the ticket in the form of a text message. However you should save in your inbox the message with the ticket and present it to the driver while getting on the bus.
Is it possible to buy a discounted ticket on-line?
Yes In the section "seats booked and discounts" („zarezerwowane miejsca i ulgi”) please select relevant discount (available discounts: schoolchild/student under 26/senior over 65) and during the travel you should have with you relevant document authorizing you to use the discounted ticket.
Is it possible to buy a ticket on-line for more than one person?
YES. In such case please enter data of one person that will be responsible for holding identity card confirming the data provided when booking the ticket.
Is it possible to return the ticket bought on-line?
YES. You can cancel the ticket bought on-line not later than 30 minutes ahead of departure of the bus for which the ticket was purchased. The amount that will be refunded to the Passenger constitutes 90% of ticket value. In order to return the ticket please log in with the received code of on-line ticket on the website www.voyager-transport.pl or www.e-podroznik.pl and click the option "return ticket" ("zwróć bilet").
Where can I buy promotional ticket starting from PLN 1?
Such tickets are available only through on-line sales well in advance.
Is it possible to travel with purchased on-line ticket or ticket purchased in the counter at a different time than the one listed on the ticket?
It depends. If you have a promotional on-line ticket - it is not possible. If you have a ticket bought on-line or in the counter at regular or discounted price you can travel at a different time only in case of emergency, choosing the time of the run close to the one indicated on the purchased ticket and informing the carrier of this fact and on your own responsibility (e.g. there may be only standing spots available in the bus). It is not possible if there is a high number of passengers on a given run (Fridays, Sundays, days before public holidays and long weekends).
More detailed information regarding discussed issues are included in General Regulations available here.